We strive to ensure our customer’s satisfaction, if you are not completely pleased with the things you received, let us know. We have a 5-days return and refund policy, which means you have 5 days after receiving your order to request a return. Do remember, the products which are used and opened are not returned or refunded at any cost. Please review our return & refund policy below;
Return & Refund Policy:
Auragano will surely return or refund any product if it is found to be damaged, under the following conditions;
- Product must be in the original condition.
- Product must be unopened and unused.
- Product must be sent back within 5 days.
- The proof of purchase and its receipt is also needed to claim refund amount.
How do I return product?
Here are some of the ways by which you can return damaged or faulty product;
- Take clear images of products that are found damaged.
- Email us at email@example.com with complete details.
- Dispatch or send the product back to us in its original sealed packaging at our given address.
If there any damage or any fault you would find AURAGANO will be responsible to change the Product, the customer would have to send return parcel through PAKISTAN POST courier service at our Address.
If Customer want to exchange any Article after receiving her/his order she/he must pay both side Delivery Charges as there was no issue from our end.
We allow all our clients to exchange their purchased articles, given that they have made the purchase in Pakistan.
Any Article purchased can be exchanged within 3 days
Exchange allowed only if the article is not used, all tags are intact, packing is in its original condition, and then you are good to go ahead with the exchange.
Important Note Dear Customers ! PLEASE MAKE A VIDEO WHILE OPENING THE PARCEL, IF THERE IS ANY DAMAGE AND MISSING ITEM SEND US VIDEO,WITHOUT VIDEO WE WILL NOT ACCEPT ANY CLAIM
Provide all the required information to us and if all the conditions are met we will provide you the address to ship it to us.
After we have received the article, we will dispatch the new piece.